If we don't deliver, you get your money back.
In short: readings usually arrive within two hours. If yours doesn't arrive within 48 hours of payment and you tell us within 7 days, you get a full refund — whether you paid ₹199 for an Individual reading or ₹799 for the Overall reading.
When you can request a refund
- Your reading was not delivered within 48 hours of successful payment, and you raised a support ticket within 7 days of payment.
- You were charged twice due to a technical error, where you intended to make only one purchase.
- You paid for the Overall reading (₹799) but received an Individual-scope reading (one area instead of all six) due to an error on our side.
When refunds are not available
Because each reading is generated specifically from your own palm photographs and delivered as a digital product, refunds aren't available once a reading has been delivered to your email. This is consistent with standard practice for personalised digital goods under Indian e-commerce regulations.
The exceptions: technical errors (duplicate charges, wrong-scope delivery) are addressed regardless of delivery status, as is any case where we acknowledge a fault on our side.
How to request a refund
Email support@seeristica.com with your order ID (shown on your confirmation page and in your confirmation email) and the reason. We aim to respond within 24 hours.
How we process refunds
Approved refunds are issued to the original payment method via Paytm within 5–7 business days of approval. You'll get an email once it's processed.
Partial refunds
If part of an Overall reading is delivered correctly and part is affected by an error, we may issue a partial refund proportional to the affected areas rather than a full refund.
Chargebacks
If you're considering a chargeback with your bank instead of contacting us first, please reach out to us directly — we resolve the vast majority of issues faster than a chargeback process, and it avoids a formal dispute on your account.
Questions
Write to support@seeristica.com or message us on WhatsApp at +91 97311 79804.